This action releases the box to work with the remote again. Select to pair a new remote and repeat the re-pairing process above. If this happens, use the “Roku Controller App” and access the “Roku Settings” menu. Occasionally, the Enhanced Roku remote will drop the pairing and stop working. Re-pair the device with the mobile app.Wait 30 seconds or so for everything to sync up and then retest. Press and hold the “Pairing” button underneath the remote or in the battery compartment until you see the “pairing light” flash. Once the Home screen appears, replace the batteries in the remote. Re-pair the remote by removing the batteries, turning off the Roku, leaving it a second or two, and then powering on the Roku again.The Enhanced Roku remote uses Wi-Fi instead of infrared, so it needs some extra steps for troubleshooting. This scenario is especially true if the device doesn’t respond to the mobile app. This process is a last resort, but if you’re sure the remote works and the box doesn’t respond, it may be your only option. If this is the case, I would suggest a factory reset of the Roku device. If the box sees the signal and flashes the status light, it has an issue. If you can borrow a remote for the time being, go ahead, but it would be best to replace it ASAP. You have a faulty remote if the box does not see the remote signal and the mobile app works. Try using the mobile app to see if the remote is not working.If the batteries are low but not empty, the strength of the beam may be enough to reach the device. Place the Roku remote directly in front of the box and press a button.Infrared signals require an unobstructed line of sight to function. Check your line of sight from the remote to the box.The problem is probably with the remote if the status light does not flash. If the status light flashes on the device, the issue is most likely with the box. Watch the front of the device as you do so. Point the remote at the Roku box and press a few buttons.If the above steps didn’t work, try the following steps: The standard Roku remote uses an infrared beam to send signals to the device. Techniques for Standard Infrared Roku Remotes
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